Charitable Mission

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Baystate Health supports our local communities in many ways. Our commitment to caring for uninsured and underinsured people means we often absorb the cost of that care. In 2012, Baystate Health provided unreimbursed care to our patients at a cost of more than $98 million.

As we develop new facilities, we’ve created economic opportunities by contracting with local, minority- and women-owned businesses. We sponsored community events that raised funds and awareness as well as fostered safer and healthier neighborhoods.

Our employees came together to rally around local children and families in 2012. Employees donated more than 2,500 new toys for “In the Spirit of Giving” Community Toy Drive, adopted 160 local classrooms by donating bins filled with essential supplies, and distributed 1,200 student backpacks filled with school supplies.

Through workplace fundraisers, employees donated $444,000 to support local United Way organizations.

We are committed to the communities we serve. See Highlights for more ways in which Baystate Health lived out our charitable mission in 2012.


By the Numbers

831 combined bed total at Baystate Medical Center, Baystate Franklin Medical Center and Baystate Mary Lane Hospital

43,003 patients admitted for care

143,070 patients sought emergency care

34,444 surgeries were performed in total at all Baystate Health facilities

1.3 million outpatient visits, including home visits, throughout the year

4,644 babies born at Baystate Health: Baystate Medical Center (4,182), Baystate Franklin Medical Center (462)

Up to 115,000 inpatient medication orders per month are reviewed by Baystate Medical Center inpatient pharmacists to ensure patient safety and clinical quality in the medication use process

15 Baystate Medical Practices are NCQA-Certified Patient Centered Medical Homes

128,605 home visits by Baystate Visiting Nurse Association & Hospice nurses

13,482 home visits by Baystate Home Infusion & Respiratory Services respiratory therapists and nurses

2,185 new residents and fellows, medical students, nursing students, allied health students being educated for the future

218 total number of published peer reviewed journal articles, books, and book chapters demonstrating the expertise of our clinicians

4.5 million tests performed by Baystate Reference Laboratories in 29 patient service centers throughout the region

1,107 volunteers and auxiliary members donated 112,602 hours to Baystate Medical Center, Baystate Franklin Medical Center, Baystate Mary Lane Hospital and Baystate Visiting Nurse Association & Hospice

142,471 language interpreter sessions helped patients and families better understand their care; 4,601 pages of documents were translated for providers

10,000th baby delivered by nurse-midwives from Baystate Midwifery & Women’s Health

18,163 patients transported by Baystate Health Ambulance to and from Baystate Health Hospitals

Over 4,400 patients/families were approved for some type of public assistance through the efforts of the financial counselors

Health New England was placed 11th in the nation in the 2012 National Committee for Quality Assurance (NCQA) Annual Ranking of health plans


About Us

Based in western Massachusetts, Baystate Health is a not-for-profit,  health care organization serving over 750,000 people throughout western New England. Services include an academic medical center, community hospitals, medical practices, homecare and hospice and much more.

Baystate Health, with a workforce of 10,000 employees, is the largest private employer in the region. In 2012, Truven Health Analytics named Baystate Health one of the top 15 health systems in the United States. Learn more about us:

Awards

Entities

Careers

Physician Careers

Leadership

Other Reports

 


Davis Famly Heart & Vascular Center Photo Tour

The Tolosky Family Living Room is a warm, comfortable and welcoming area for general use, adjacent to the Daly lobby entrance.

The Tolosky Family Living Room is a warm, comfortable and welcoming area for general use, adjacent to the Daly lobby entrance.

There are 30 Heart and Vascular Critical Care (HVCC) and progressive care rooms each equipped with state of the art technology to care for the most critically ill patients and intermediate care when intensive care is no longer needed, as well as comfortable accommodations for families.

There are 30 Heart and Vascular Critical Care (HVCC) and progressive care rooms each equipped with state of the art technology to care for the most critically ill patients and intermediate care when intensive care is no longer needed, as well as comfortable accommodations for families.

HVCC patient areas, the HVCC waiting area is a quiet, naturally lit room overlooking the D'Amour Family Healing Garden.

HVCC patient areas, the HVCC waiting area is a quiet, naturally lit room overlooking the D’Amour Family Healing Garden.

The D'Amour Family Healing Garden, adjacent to the HVCC waiting area, supports spiritual and psychological wellbeing, including a walking labyrinth.

The D’Amour Family Healing Garden, adjacent to the HVCC waiting area, supports spiritual and psychological wellbeing, including a walking labyrinth.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building's core. There's also a warm, comfortable seating area for general use.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building’s core. There’s also a warm, comfortable seating area for general use.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building's core. There's also a warm, comfortable seating area for general use.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building’s core. There’s also a warm, comfortable seating area for general use.

Separate areas for staff provide a calmer, more restful patient experience. The flexible, shared work stations are close to patients with technology for improved care and communication.

Separate areas for staff provide a calmer, more restful patient experience. The flexible, shared work stations are close to patients with technology for improved care and communication.

There are three floors (96 rooms) of private medical-surgical beds, each equipped with wireless, portable monitoring (telemetry), and room for the comforting presence of family and friends.

There are three floors (96 rooms) of private medical-surgical beds, each equipped with wireless, portable monitoring (telemetry), and room for the comforting presence of family and friends.

The 20-room Cardiovascular Assessment, Recovery, Evaluation (CARE) Unit allows patients undergoing outpatient procedures to go from pre-op through recovery and discharge in the same room with the same nursing team, enhancing the patient experience and continuity of care.

The 20-room Cardiovascular Assessment, Recovery, Evaluation (CARE) Unit allows patients undergoing outpatient procedures to go from pre-op through recovery and discharge in the same room with the same nursing team, enhancing the patient experience and continuity of care.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.


Emergency & Trauma Center Photo Tour

In Adult Triage, patients are assessed, prioritized and triaged to the appropriate care area, based on their clinical needs.

In Adult Triage, patients are assessed, prioritized and triaged to the appropriate care area, based on their clinical needs.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

Patients whose conditions are not immediately life threatening will be treated in the Adult Care area.

Patients whose conditions are not immediately life threatening will be treated in the Adult Care area.

 

Three state-of-the-art trauma rooms are located near the ambulance entrance, equipped for any immediately life-threatening situation.

Three state-of-the-art trauma rooms are located near the ambulance entrance, equipped for any immediately life-threatening situation.

 

The rooftop helipad provides for immediate transfer of patients to Emergency & Trauma.

The rooftop helipad provides for immediate transfer of patients to Emergency & Trauma.

 

Ten covered ambulance bays provide added access and immediate transfer of patients to Emergency & Trauma.

Ten covered ambulance bays provide added access and immediate transfer of patients to Emergency & Trauma.

 

A dedicated Radiology suite includes two digital X-Ray rooms (pictured), Two CT scanners, two ultrasound rooms and one reading room for on site digital film assessment.

A dedicated Radiology suite includes two digital X-Ray rooms (pictured), Two CT scanners, two ultrasound rooms and one reading room for on site digital film assessment.

 

Equipped with adult and child sized equipment, the Sadowsky Family Pediatric Emergency Department is a remarkable unit featuring vivid colors, organic shapes, and animated characters collectively known as the Wellies.

Equipped with adult and child sized equipment, the Sadowsky Family Pediatric Emergency Department is a remarkable unit featuring vivid colors, organic shapes, and animated characters collectively known as the Wellies.

 

In the Sadowsky Family Pediatric Emergency Department waiting area, Color Kinetics LED lighting illuminates a ceiling 'cloud.'

In the Sadowsky Family Pediatric Emergency Department waiting area, Color Kinetics LED lighting illuminates a ceiling ‘cloud.’

 

A dedicated Behavioral Health suite includes nine private treatment rooms for the evaluation of psychiatric crisis patients.

A dedicated Behavioral Health suite includes nine private treatment rooms for the evaluation of psychiatric crisis patients.


Leadership Welcome

MRT_VW_msgBaystate Health has a vision to transform the way we deliver health care, continuously improving quality, affordability and the experience for patients and their families.

Transformation was underfoot at Baystate Health in 2012, characterized by the large-scale innovations of Baystate Medical Center’s new Emergency & Trauma Center and the pursuit of all of our primary care practices to become patient-centered medical homes. The spirit of innovation was thriving, in teams reducing patient re-hospitalizations, to energy sustainability projects saving 2,500 tons of greenhouse gases.

At Baystate Health, every one of us has a role in caring for patients, whether directly or behind the scenes. In fact, through the dedication of physicians, nurses and every employee and volunteer, Baystate Health has built one of the 15 Top Health Systems in the United States, announced by Truven® (formerly Thomson Reuters) in 2012.  We have been recognized by the Joint Commission, Leapfrog, U.S News & World Report and the ANCC as a Magnet organization. We are raising the bar for health care quality and building world class facilities right here in western Massachusetts.

Health New England, our health plan that serves over 130,000 members in the region, has been ranked among the top commercial health plans in the nation for the past five years and has achieved a Medicare Advantage 5 Star Rating for the second year in a row.

So many of the innovations we bring to the health care experience have been inspired by the voices of our community, including patients, advisory board members, donors and our employees. We thank you for being devoted partners who believe in the care we give.

As the region’s largest private employer, Baystate Health provides a livelihood to 10,000 employees and their families, and supports hundreds of area businesses including local farmers. In 2012, our health system finances were on budget with a 2.8% ($46.7 million) operating income that is currently being reinvested in the most urgent needs for clinical services, technology and facilities.  You can learn more in the Financials section of this report.

As a not-for-profit health system, we are passionate about living our charitable mission to improve the health of the people in our communities with quality and compassion. Our commitment to caring for the uninsured and underinsured means we often absorb the cost of that care. In 2012, Baystate Health provided unreimbursed care to our patients at a cost of more than $98 million.

Baystate Health has been committed to the people of western Massachusetts for over 125 years.  Our dedication to serving the communities in our region has always guided our decision making, and it always will.  We have great hope for the future.

 Thank you for your interest in and support of Baystate Health.


Baystate Health Entities

Baystate Health

Based in western Massachusetts, Baystate Health is a not-for-profit, multi-institutional, integrated health care organization serving over 750,000 people throughout western New England. Baystate Health, with a workforce of almost 10,000 employees, is the largest private employer in the region. In 2012, Truven Health Analytics named Baystate Health one of the top 15 health systems in the U.S.

Baystate Children’s Hospital

As the only accredited children’s hospital in the region, Baystate Children’s Hospital provides a comprehensive range of pediatric primary care and inpatient and outpatient sub-specialty services. Among Baystate Children’s Hospital’s Springfield-based services are the region’s only neonatal and pediatric intensive care units, the Baystate Family Advocacy Center and the newly opened Sadowsky Family Pediatric Emergency Department.

Baystate Franklin Medical Center

Located in Greenfield, Baystate Franklin Medical Center is a 90-bed acute care hospital providing inpatient and outpatient services to residents of Franklin County and surrounding communities. Specialized programs include The Birthplace, heart and vascular and cancer care services, sports and exercise medicine, multi-specialty medical and surgical services, inpatient behavioral medicine, and 24-hour emergency services, including FastTrack care. In 2012, for the second year in a row, the hospital earned the “Get With The Guidelines (GWTG)” Stroke Gold-Plus Quality Achievement Award from the American Heart Association/American Stroke Association. The hospital also earned a grade “A” Hospital Safety Score from The Leapfrog Group.

Baycare Health Partners

Baycare Health Partners Inc. is a physician/hospital organization that includes three Baystate Health hospitals and about 1,250 physicians in about 200 medical practices in Hampden, Hampshire and Franklin counties. Baycare’s primary purpose is to foster physician/hospital cooperation in anticipating and responding to the evolving challenges of today’s practice environment, including providing managed care contracting services for members. Its mission is to improve the quality, safety, efficiency and sustainability of health care in the community.

Baystate Home Infusion & Respiratory Services

Baystate Home Infusion & Respiratory Services provides infusion care, enteral feeding products, respiratory care (including oxygen, sleep apnea treatment and ventilator care) and durable medical equipment.

Baystate Mary Lane Hospital

Baystate Mary Lane Hospital in Ware is a 25-bed community hospital that is ranked by Professional Research Consultants (PRC) in the top 10 percent nationally for patient satisfaction with overall quality in emergency services and medical/surgical care. A recipient of the Stroke Silver-Plus Quality Achievement Award, the hospital offers 24-hour emergency care (including a pledge that patients will see a provider within 30 minutes of arrival), intensive care, inpatient and outpatient surgical care, orthopedics, and cancer services through the Baystate Regional Cancer Program.

Baystate Medical Center

Baystate Medical Center in Springfield is an academic, research and teaching hospital that serves as the Western Campus of Tufts University School of Medicine. As a major referral care center and the only Level 1 trauma center and pediatric trauma center for western Massachusetts, it is home to one of New England’s busiest emergency rooms. Baystate Medical Center, home to the Baystate Heart and Vascular Program and the Baystate Regional Cancer Program, among a host of advanced specialty medical, diagnostic and surgical services, is a Leapfrog Top Hospital for Quality and Safety, a Truven Health Analytics Top 50 Cardiovascular Hospital, a Magnet hospital for nursing excellence and a multiple winner of the Beacon Award for Critical Care Excellence.

Baystate Medical Practices

Baystate Medical Practices is a multi-specialty, community-based and academic practice that includes over 580 physicians and advanced practitioners providing care at over 50 locations throughout the Pioneer Valley. Physicians serve as faculty for the Tufts University School of Medicine (TUSM), for which Baystate is its Western campus, and are the principle educators and mentors for over 320 BMC residents and fellows as well as the TUSM third and fourth year medical students.

Baystate Visiting Nurse Association & Hospice

Baystate Visiting Nurse Association & Hospice is the area’s largest home health care and hospice agency, serving patients and families throughout western Massachusetts. Caregivers provide specialty care in heart failure and other chronic illness management, joint replacement rehabilitation, wound management and palliative care in the patient’s home.

Health New England

Health New England, based in Springfield, is one of the largest managed care organizations in the region serving more than 120,000 members in a service area that includes Franklin, Berkshire, Hampden and Hampshire counties and part of Worcester county. HNE offers a wide range of products to meet all employer group and individual needs including: commercial insurance, Medicare Advantage and Medicaid.


Videos

Patients talk about the weight loss they achieved through an innovative program at Baystate Mason Square Neighborhood Health Center.

 

 

Dr. Gina Luciano talks about becoming a doctor and why she chose to train at Baystate Medical Center, the academic, research, and teaching hospital that serves as the western campus of Tufts University School of Medicine.

 

 

Baystate Medical Center is the first area hospital to offer a surgical approach to treat broken ribs, offering a faster and less painful recovery.

 

 

Learn more about how Baystate Medical Center and BMP-Thoracic Surgery are perfecting care to surgical patients with lung cancer through a national collaborative called ProvenCare. 

 

Specialists at Baystate Health are a resource for pediatricians who have patients with psychiatric problems, improving access to care.


2012 Baystate Health Financials

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Baystate Health, Inc. and subsidiaries (Baystate Health) reported income from operations of $46.7 million (2.8 percent operating margin) for the year ended September 30, 2012 as compared to operating income of $41.1 million (2.7 percent operating margin) in fiscal 2011. The change in the operating margin from the prior year was a result of improved operating performance at Baystate Medical Center (BMC), Baystate Franklin Medical Center and Baystate Mary Lane Hospital.

Total operating revenues increased by $110.1 million, or 7.1%, in 2012 compared to 2011 due to an increase both in patient service revenue and Health New England (HNE) premium revenue. Patient revenues increased primarily due to volume growth, minor rate increases from insurance companies and Medicare payment adjustments. HNE premium revenue grew as a result of increased Medicare Advantage and Medicaid HMO enrollment.

Total operating expenses increased by $104.5 million, or 6.9%, in 2012 compared to 2011 due to higher costs to deliver patient care services and increased HNE medical claims. The increase in patient care costs resulted primarily from higher volumes at BMC and expenses associated with the successful opening of BMC’s major facility expansion project.

Baystate Health relies on the operating margin to invest in technology, equipment, facilities, programs, and patient care improvements that benefit the community. Despite the challenges, this year we were able to invest almost $66 million. Unfortunately, $75 million in requests went unfunded. Our financial performance also allows us to maintain our strong credit rating (Standard & Poor’s A+) which enables us to borrow funds at more competitive rates to fund large facility projects.

Our commitment to caring for the uninsured and underinsured members of our community continues. Baystate Health often absorbs the cost of that care. In 2012, Baystate Health provided unreimbursed care to our patients at a cost of more than $98 million.

Baystate continues to monitor factors that impact patient revenues including expected reductions in Medicare and Medicaid payments due to health care reform and proposed cuts in federal spending. Despite these economic challenges, Baystate Health is committed to achieving its financial goals in support of our charitable mission to improve the health of the people in our communities every day with quality and compassion.

Our independent public accountants, Ernst & Young LLP, have completed an audit of Baystate Health’s consolidated financial statements and issued an unqualified opinion. View report here.

Annual Report Graphs

Annual Report Graphs

Annual Report Graphs

Annual Report Graphs