Charitable Mission

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Baystate Health supports our local communities in many ways. Our commitment to caring for uninsured and underinsured people means we often absorb the cost of that care. In 2012, Baystate Health provided unreimbursed care to our patients at a cost of more than $98 million.

As we develop new facilities, we’ve created economic opportunities by contracting with local, minority- and women-owned businesses. We sponsored community events that raised funds and awareness as well as fostered safer and healthier neighborhoods.

Our employees came together to rally around local children and families in 2012. Employees donated more than 2,500 new toys for “In the Spirit of Giving” Community Toy Drive, adopted 160 local classrooms by donating bins filled with essential supplies, and distributed 1,200 student backpacks filled with school supplies.

Through workplace fundraisers, employees donated $444,000 to support local United Way organizations.

We are committed to the communities we serve. See Highlights for more ways in which Baystate Health lived out our charitable mission in 2012.


Baystate Health Foundation

Maybury_John Breyer_Carl Chalke_Dennis Cloutier_Christopher

John F. Maybury
Chair,
Baystate Health Foundation
Board of Trustees

President,
Maybury Material Handling

Carl E. Breyer, Jr.
Principal,
Park Place Realty

Dennis Chalke
Treasurer,
Baystate Health Foundation,
Senior Vice President, Finance,
Chief Financial Officer
& Treasurer,
Baystate Health

Christopher T. Cloutier, MSFS
President,
Retiree Financial Services

Cohn_Robert Daly_Michael Ebert_Thomas Egelhofer_Janet

Robert S. Cohn
President,
Cohn & Company

Michael J. Daly
Community Volunteer

Thomas H. Ebert, M.D.
Vice President
& Chief Medical Officer,
Health New England

Janet Egelhofer
Major & Planned Gifts Officer,
New England Public Radio

Gorski_Cheryl Hall_Dena Hanmer_Samuel Keroack_Mark

Cheryl Gorski
Director,
Cancer House of Hope

Dena M. Hall
Senior Vice President,
Marketing & Community Relations,
United Bank

Samuel Hanmer
Chief Exedutive Officer
& Principal,
FieldEddy Insurance

Mark A. Keroack, MD, MPH
Executive Vice President
& Chief Operating Officer,
Baystate Health

Levsky_Adrian Liptzin_Benjamin McGovern_Mary Noreen_Clifford

Adrian J. Levsky, CFA, CFP
Vice President,
Investments,
Winer Levsky Group

Benjamin Liptzin, MD
Chair,
Department of Psychiatry,
Baystate Medical Center

Mary C. McGovern
Chief Financial Officer,
Country Bank for Savings

Clifford M. Noreen
President,
Babson Capital Management LLC

Plotkin_Goldberg_Judith Tolosky_Mark Tombs_Edward

Judith N. Plotkin-Goldberg
Community Volunteer

Mark R. Tolosky, JD, FACHE
President,
Baystate Health Foundation, Inc.,
President &
Chief Executive Officer,
Baystate Health

Edward N. Tombs
Community Volunteer


By the Numbers

831 combined bed total at Baystate Medical Center, Baystate Franklin Medical Center and Baystate Mary Lane Hospital

43,003 patients admitted for care

143,070 patients sought emergency care

34,444 surgeries were performed in total at all Baystate Health facilities

1.3 million outpatient visits, including home visits, throughout the year

4,644 babies born at Baystate Health: Baystate Medical Center (4,182), Baystate Franklin Medical Center (462)

Up to 115,000 inpatient medication orders per month are reviewed by Baystate Medical Center inpatient pharmacists to ensure patient safety and clinical quality in the medication use process

15 Baystate Medical Practices are NCQA-Certified Patient Centered Medical Homes

128,605 home visits by Baystate Visiting Nurse Association & Hospice nurses

13,482 home visits by Baystate Home Infusion & Respiratory Services respiratory therapists and nurses

2,185 new residents and fellows, medical students, nursing students, allied health students being educated for the future

218 total number of published peer reviewed journal articles, books, and book chapters demonstrating the expertise of our clinicians

4.5 million tests performed by Baystate Reference Laboratories in 29 patient service centers throughout the region

1,107 volunteers and auxiliary members donated 112,602 hours to Baystate Medical Center, Baystate Franklin Medical Center, Baystate Mary Lane Hospital and Baystate Visiting Nurse Association & Hospice

142,471 language interpreter sessions helped patients and families better understand their care; 4,601 pages of documents were translated for providers

10,000th baby delivered by nurse-midwives from Baystate Midwifery & Women’s Health

18,163 patients transported by Baystate Health Ambulance to and from Baystate Health Hospitals

Over 4,400 patients/families were approved for some type of public assistance through the efforts of the financial counselors

Health New England was placed 11th in the nation in the 2012 National Committee for Quality Assurance (NCQA) Annual Ranking of health plans


Davis Famly Heart & Vascular Center Photo Tour

The Tolosky Family Living Room is a warm, comfortable and welcoming area for general use, adjacent to the Daly lobby entrance.

The Tolosky Family Living Room is a warm, comfortable and welcoming area for general use, adjacent to the Daly lobby entrance.

There are 30 Heart and Vascular Critical Care (HVCC) and progressive care rooms each equipped with state of the art technology to care for the most critically ill patients and intermediate care when intensive care is no longer needed, as well as comfortable accommodations for families.

There are 30 Heart and Vascular Critical Care (HVCC) and progressive care rooms each equipped with state of the art technology to care for the most critically ill patients and intermediate care when intensive care is no longer needed, as well as comfortable accommodations for families.

HVCC patient areas, the HVCC waiting area is a quiet, naturally lit room overlooking the D'Amour Family Healing Garden.

HVCC patient areas, the HVCC waiting area is a quiet, naturally lit room overlooking the D’Amour Family Healing Garden.

The D'Amour Family Healing Garden, adjacent to the HVCC waiting area, supports spiritual and psychological wellbeing, including a walking labyrinth.

The D’Amour Family Healing Garden, adjacent to the HVCC waiting area, supports spiritual and psychological wellbeing, including a walking labyrinth.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building's core. There's also a warm, comfortable seating area for general use.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building’s core. There’s also a warm, comfortable seating area for general use.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building's core. There's also a warm, comfortable seating area for general use.

In the center of the building, a lightwell soars from the third to seventh floors, bringing ample natural light into the building’s core. There’s also a warm, comfortable seating area for general use.

Separate areas for staff provide a calmer, more restful patient experience. The flexible, shared work stations are close to patients with technology for improved care and communication.

Separate areas for staff provide a calmer, more restful patient experience. The flexible, shared work stations are close to patients with technology for improved care and communication.

There are three floors (96 rooms) of private medical-surgical beds, each equipped with wireless, portable monitoring (telemetry), and room for the comforting presence of family and friends.

There are three floors (96 rooms) of private medical-surgical beds, each equipped with wireless, portable monitoring (telemetry), and room for the comforting presence of family and friends.

The 20-room Cardiovascular Assessment, Recovery, Evaluation (CARE) Unit allows patients undergoing outpatient procedures to go from pre-op through recovery and discharge in the same room with the same nursing team, enhancing the patient experience and continuity of care.

The 20-room Cardiovascular Assessment, Recovery, Evaluation (CARE) Unit allows patients undergoing outpatient procedures to go from pre-op through recovery and discharge in the same room with the same nursing team, enhancing the patient experience and continuity of care.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.

Six cross-functional Surgical/Endovascular Suites, adjacent to the CARE Unit, accommodate complex and hybrid cardiovascular procedures.


Emergency & Trauma Center Photo Tour

In Adult Triage, patients are assessed, prioritized and triaged to the appropriate care area, based on their clinical needs.

In Adult Triage, patients are assessed, prioritized and triaged to the appropriate care area, based on their clinical needs.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

There are three Adult Acute Care areas, with a total of 65 private patient rooms, electronic tracking and a central core area consisting of a med room, lab room, and nourishment area.

Patients whose conditions are not immediately life threatening will be treated in the Adult Care area.

Patients whose conditions are not immediately life threatening will be treated in the Adult Care area.

 

Three state-of-the-art trauma rooms are located near the ambulance entrance, equipped for any immediately life-threatening situation.

Three state-of-the-art trauma rooms are located near the ambulance entrance, equipped for any immediately life-threatening situation.

 

The rooftop helipad provides for immediate transfer of patients to Emergency & Trauma.

The rooftop helipad provides for immediate transfer of patients to Emergency & Trauma.

 

Ten covered ambulance bays provide added access and immediate transfer of patients to Emergency & Trauma.

Ten covered ambulance bays provide added access and immediate transfer of patients to Emergency & Trauma.

 

A dedicated Radiology suite includes two digital X-Ray rooms (pictured), Two CT scanners, two ultrasound rooms and one reading room for on site digital film assessment.

A dedicated Radiology suite includes two digital X-Ray rooms (pictured), Two CT scanners, two ultrasound rooms and one reading room for on site digital film assessment.

 

Equipped with adult and child sized equipment, the Sadowsky Family Pediatric Emergency Department is a remarkable unit featuring vivid colors, organic shapes, and animated characters collectively known as the Wellies.

Equipped with adult and child sized equipment, the Sadowsky Family Pediatric Emergency Department is a remarkable unit featuring vivid colors, organic shapes, and animated characters collectively known as the Wellies.

 

In the Sadowsky Family Pediatric Emergency Department waiting area, Color Kinetics LED lighting illuminates a ceiling 'cloud.'

In the Sadowsky Family Pediatric Emergency Department waiting area, Color Kinetics LED lighting illuminates a ceiling ‘cloud.’

 

A dedicated Behavioral Health suite includes nine private treatment rooms for the evaluation of psychiatric crisis patients.

A dedicated Behavioral Health suite includes nine private treatment rooms for the evaluation of psychiatric crisis patients.


Highlights

ACHIEVEMENTS

Baystate Health consistently ranks among the top hospitals and health systems in the country by providing quality, evidence-based care in a safe and patient-focused environment. In 2012, we made major strides in the area of quality and safety.

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Baystate Health Earns Prestigious National Awards

Baystate Health was named among the 15 Top Health Systems in the country by Truven Healthcare Analytics based on superior quality and safety outcomes. Truven also named Baystate Medical Center a Top 100 hospital and a Top 50 cardiovascular hospital in the United States. To see a list of our major health system awards, see the Awards section.

 

Achievements.Secondary.MRT

Mark Tolosky Earns Massachusetts Hospital Association (MHA) Leadership Award

Baystate Health President and CEO Mark R. Tolosky, JD, FACHE received the prestigious 2012 William L. Lane Hospital Advocate Award from the Massachusetts Hospital Association in June for recognition of his “exceptional leadership.” The award recognizes the CEO’s outstanding efforts to advocate on behalf of his/her hospital, his/her passionate commitment to their institution’s mission, and the effects on the health care community, as well as to the individual’s innovative and positive leadership, extraordinary advocacy to achieve health care access, and high-quality, safe care.

 

Baystate Health President’s Quality Award

A team at Baystate Mary Lane Hospital won the 2012 President’s Quality Award for work on Evidence-Based Interventions to Support Patient Centeredness. The team implemented best practices for patient-centered care using as measurement the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) score. Staff led the way locally and regionally, and performance continues to achieve targets.

 

Leapfrog Group “A” for Safety

Baystate Franklin Medical Center received “A” grades from Leapfrog on the 2012 Hospital Safety Score, which grades hospitals on their overall performance in keeping patients safe from preventable harm and medical errors. Baystate Medical Center also received an “A” grade.

 

Achievements.Secondary.Baycare

Baycare Health Partners Selected As a Medicare ACO

In 2012, Baycare Health Partners formed a subsidiary, Pioneer Valley Accountable Care, LLC (PVAC) and applied to participate in the Medicare Shared Savings Program (MSSP). PVAC was recently selected as one of 106 new Medicare ACOs participating in the MSSP. Under this program, ACOs must meet quality standards to ensure savings are achieved through improving care coordination and providing appropriate, safe, and timely care. ACOs share with Medicare any savings generated from lowering the growth in health care costs.

 

Achievements.Secondary.HNE

HNE Excellent Accreditation Status

HNE was the first health plan in the country to seek National Committee for Quality Assurance (NCQA) Accreditation in 1991 and has maintained its NCQA Accreditation ever since. Review against NCQA Accreditation standards is every three years. The most recent review, conducted in January 2012, resulted in NCQA awarding HNE an “Excellent” Accreditation status for the Commercial HMO/POS and MA HMO/POS products. Note: HNE achieved a perfect score on the standards portion of the review.

 

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Gold Seal of Approval

Baystate Franklin Medical Center was honored for consistently demonstrating compliance with national standards for health care quality and safety in hospitals.

 

Achievements.Secondary.BVNAHReducing Re-hospitalizations

Baystate Visiting Nurse Association & Hospice (BVNAH) partnered with Baystate Medical Center on the STAAR initiative (State Action to Avoid Re-hospitalization). Patients discharged from Baystate Medical Center who are identified as a high risk for re-hospitalization and choose BVNAH as their home care provider are being discharged with services that include assessing the ability of the patient to manage self-care at home, as well as using teach-back methods to ensure patient understanding. These efforts have helped limit the re-hospitalization rate to 21 percent for heart failure patients.

 

Achievements.Secondary.BCHBaystate Children’s Hospital’s 20th Anniversary

Baystate Children’s Hospital celebrated 20 years as an accredited children’s hospital in 2012. Celebrations included the opening of the new Sadowsky Family Pediatric Emergency Department, the new Pediatric Intensive Care Unit, and the introduction of the “Wellies,” characters to comfort children receiving care in all of Baystate Children’s Hospital locations.

 

Patient Satisfaction at Baystate Mary Lane Hospital

Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) results show that Baystate Mary Lane Hospital consistently ranks high in patients’ assessment of and satisfaction with the overall quality of their care. In 2012 Professional Research Consultants presented Baystate Mary Lane Hospital with two awards for patient satisfaction achievements. These included 5-star recognition in the Emergency Department for Overall Quality of Care, and 4-star recognition for outpatient areas for Overall Quality of Care.

 

Achievemets.Secondary.Ambulance

Baystate Health Ambulance Certified Emergency Medical Dispatch

Baystate Health Ambulance became a certified Emergency Medical Dispatch (EMD) resource for the City of Greenfield and the Town of Montague. One component of being a certified EMD resource is to maintain the EMD system’s quality assurance standards when answering a 911 call. Dispatchers exceeded that standard in all seven areas: case entry; chief complaint; key questions; post dispatch instructions; final coding; customer service; and overall total.

 

Achievements.Secondary.Lights

Energy-Efficient Upgrades

Baystate Health has received $1.1 million in rebates for energy-efficient upgrades, including the largest single project incentive Western Mass Electric Company has ever awarded. Changes to lighting, boiler and chiller upgrades have reduced over 2,500 tons of greenhouse gases. The effort includes 125 potential energy sustainability projects anticipated to save Baystate Health at least $1.5 million in energy costs over three years.

 


 

CARE INNOVATION

Baystate Health leads the way in transforming health care by working to deliver the best quality and extraordinary services in a more affordable way.

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Region’s First Transcatheter Aortic Valve Replacement Surgery

The region’s first Transcatheter Aortic Valve Replacement (TAVR) was performed in July 2012 at Baystate Medical Center. During TAVR surgery, a failing aortic valve is replaced through a small incision in the patient’s leg and a catheter is placed into the heart itself, similar to angioplasty. The procedure extends the benefits of heart valve repair to people whose age or other health issues previously had left them no remedy for this life-threatening condition.

 

Care Innovation.Secondary.EMR First Electronic Medical Record Exchange from Boston to Springfield

On October 16, Governor Deval Patrick launched the state’s Health Information Exchange (HIE) by sending his own medical record from Massachusetts General Hospital to Baystate Medical Center, marking the first step in creating a statewide network of medical records sharing.

 

Facilities Expansion

In 2012, Baystate Health opened several new facilities designed to enhance patient care including the Davis Family Heart & Vascular Center, Baystate Medical Center’s Emergency & Trauma Center, the Baystate Breast & Wellness Center, and the Baystate Orthopedic Surgery Center. To see all of our new facilities see Facilities Enhancements.

 

Care Innovation.Secondary.PICU New, Improved Pediatric Intensive Care Unit

Baystate Children’s Hospital’s new Pediatric Intensive Care Unit (PICU) welcomed patients at the end of December. The PICU features seven private, single-bed rooms, a family waiting area and staff support areas. Nursing and medical staff developed a plan to improve care and patient outcomes and increase patient and family satisfaction.

 

Care Innovation.Secondary.Medical.Home Patient-Centered Medical Homes

Nine Baystate Health Medical Practices joined the six that have already received Level 3 Patient-Centered Medical Home recognition, the highest attainable recognition, by the National Committee for Quality Assurance. Redesigned work flow at medical practices emphasizes a team-based approach to care, with new processes focusing on coordination of care, quality, safety, and preventative care.

 

Care Innovation.Secondary.BMLH.ED The Baystate Mary Lane Hospital 30- Minute ED Pledge

Baystate Mary Lane Hospital has joined an elite group of hospitals across the country that has made the pledge that providers will see patients in their Emergency Departments within 30 minutes of arrival. While it is not unique, it is also not common in Massachusetts or nationally to make this type of pledge. While the pledge is to see every patient within 30 minutes, patients experiencing the most critical health emergencies will continue to receive care first. Wait times are posted on iTriagehealth.com. As of March 11, 2013, 96.5 percent of patients were seen in less than 35 minutes.

 


 

ACADEMIC INNOVATION

The Western Campus of Tufts University School of Medicine, Baystate Medical Center is a teaching hospital committed to innovative education and research.

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Educating Health Care Providers

As an academic medical center and the Western Campus of Tufts University School of Medicine, in 2012 Baystate Medical Center welcomed 2,185 new residents, fellows, medical students, nursing students, and allied health students who gained comprehensive medical education during the year.

 

Published Work Teaches Others

In 2012, Baystate Health physicians and researchers published 218 peer reviewed journal articles, books, book chapters, and research presentations that helped shape the thinking of physicians throughout the world.

 

Acadmeic.Secondary.Physician.Leadership.Accademy Physician Leadership Academy

Baystate Health launched the Physician Leadership Academy including 30 physicians and advanced practice clinicians in November 2012 to provide a foundational leadership development experience, enable learners to focus on the unique dynamics of leading in a clinical environment, and foster relationship building among participants.

 

Psychiatry Residency Program

Psychiatry residency program started its fourth year, and received a full five-year accreditation with commendation. The Psychiatry Department research included 10 active studies in areas ranging from “Case Management for Underserved Hispanic Type 2 Diabetes Populations” to taking part in clinical trials for promising new psychoactive medications.

 

Acadmeic.Secondary.Midwife Midwifery Education Program Graduates Excel

Baystate’s Midwifery Education Program was recognized by The Accreditation Commission for Midwifery Education for the 100 percent pass rate of graduates on their first take of the American Midwifery Certification Board examination. Baystate Medical Center has one of only 38 accredited midwifery education programs in the country.

 


 

HEALTHY WORKPLACE

Baystate Health’s talented and dedicated workforce make patients and families their top priority. A supportive work environment, comprehensive benefits program, career development opportunities, health and worklife programs, and community volunteer opportunities, are just some of what makes Baystate Health an excellent place to work.

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Gold Fit-Friendly Worksite Award

Baystate Health earned the Gold Fit-Friendly Worksite Award, designated by the American Heart Association as result of making employees’ health and wellness an important priority through its employee wellness program called “Baystate Healthy.” A number of programs provided to employees helped to earn this recognition, including onsite screenings and health coaching, a comprehensive menu of programs to motivate healthy lifestyle change and a variety of strategies to encourage physical activity.

 

BH Leader in LGBT Healthcare Equality

Baystate Health was named a “Leader in LGBT Healthcare Equality” in the Healthcare Equality Index report for a third year. Baystate Health – the only health system in New England to receive a perfect score – earned top marks for its commitment to equitable, inclusive care for LGBT patients and their families, who can face challenges in accessing adequate health care. The annual survey is conducted by the Human Rights Campaign (HRC) Foundation, the educational arm of the country’s largest lesbian, gay, bisexual, transgender (LGBT) organization.

 

Healthy.Workplace.Secondary.Diversity Diversity Leadership Initiative

Seventeen employees participated in the year-long Baystate Health Diversity Leadership Initiative, joining 14 alumni from last year. The leadership development program is offered by The Partnership and Leadership Pioneer Valley, and includes formal mentorship from Baystate Health leaders aimed at expanding skills and opportunities for employees.

 

Diversity Council Education and Awareness

The Office of Diversity and Inclusion partnered with a working group from the Diversity Council to develop a toolkit called,”Yes! Your Voice Matters”, to start conversations about inclusion and respect. The toolkit was distributed to more than 400 leaders across the organization and has been incorporated into many staff education, team meetings and departmental retreats.

 


 

HEALTHY COMMUNITIES

Baystate Health supports local communities in many ways, including creating economic opportunities, improving access to education, and creating safer and healthier neighborhoods.

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Community Backpack Giveaway

Baystate Health donated and distributed 1,200 backpacks filled with school supplies at the New North Citizens’ Council Safe Return to School Picnic and Backpack Giveaway for children and their families from Springfield’s North End.

 

Healthy.Communities.Secondary.United.Way

Baystate Health Supports the United Way

Baystate Health’s Springfield Workplace employees once again donated generously to the United Way of the Pioneer Valley in 2012, raising a total of $400,000. Baystate Mary Lane Hospital employees raised $15,224 for the United Way of Hampshire Country. Baystate Franklin Medical Center’s campaign raised over $33,800.

 

Healthy.Communities.Secondary.Toys

Holiday Donations

Throughout Baystate Health, employees donated toys, coats and other items to community members in need. Over 2,500 new toys collected through Baystate Medical Center’s annual “In the Spirit of Giving” Community Toy Drive benefited BMC Health Centers, the New North Citizens’ Council, and Martin Luther King, Jr. Family Services, both of Springfield.

 

Employees Provide Supplies to Local Schools

Employees held an Adopt-a-Classroom drive and filled bins with school supplies for over 160 classrooms to enhance the learning experiences in local schools.


Leadership Welcome

MRT_VW_msgBaystate Health has a vision to transform the way we deliver health care, continuously improving quality, affordability and the experience for patients and their families.

Transformation was underfoot at Baystate Health in 2012, characterized by the large-scale innovations of Baystate Medical Center’s new Emergency & Trauma Center and the pursuit of all of our primary care practices to become patient-centered medical homes. The spirit of innovation was thriving, in teams reducing patient re-hospitalizations, to energy sustainability projects saving 2,500 tons of greenhouse gases.

At Baystate Health, every one of us has a role in caring for patients, whether directly or behind the scenes. In fact, through the dedication of physicians, nurses and every employee and volunteer, Baystate Health has built one of the 15 Top Health Systems in the United States, announced by Truven® (formerly Thomson Reuters) in 2012.  We have been recognized by the Joint Commission, Leapfrog, U.S News & World Report and the ANCC as a Magnet organization. We are raising the bar for health care quality and building world class facilities right here in western Massachusetts.

Health New England, our health plan that serves over 130,000 members in the region, has been ranked among the top commercial health plans in the nation for the past five years and has achieved a Medicare Advantage 5 Star Rating for the second year in a row.

So many of the innovations we bring to the health care experience have been inspired by the voices of our community, including patients, advisory board members, donors and our employees. We thank you for being devoted partners who believe in the care we give.

As the region’s largest private employer, Baystate Health provides a livelihood to 10,000 employees and their families, and supports hundreds of area businesses including local farmers. In 2012, our health system finances were on budget with a 2.8% ($46.7 million) operating income that is currently being reinvested in the most urgent needs for clinical services, technology and facilities.  You can learn more in the Financials section of this report.

As a not-for-profit health system, we are passionate about living our charitable mission to improve the health of the people in our communities with quality and compassion. Our commitment to caring for the uninsured and underinsured means we often absorb the cost of that care. In 2012, Baystate Health provided unreimbursed care to our patients at a cost of more than $98 million.

Baystate Health has been committed to the people of western Massachusetts for over 125 years.  Our dedication to serving the communities in our region has always guided our decision making, and it always will.  We have great hope for the future.

 Thank you for your interest in and support of Baystate Health.


Leadership

  Woolridge_Victor   Sadowsky_James  
 

Victor Woolridge
Chair,
Baystate Health Board of Trustees

Vice President,
Cornerstone Real Estate Advisers, LLC

• Trustee since 2008
– Compensation Committee
– Executive Committee
– Governance Committee

 

James P. Sadowsky
Vice Chair,
Baystate Health Board of Trustees

Vice President,
Williams Distributing

• Trustee since 2009
– Compensation Committee
– Executive Committee
– Governance Committee
– Quality Committee

 
Braden_Gregory Constantine_Ruth Davis_John Egelhofer_John

Gregory L. Braden, MD
Partner,
Western New England
Renal Transplant Associates

• Trustee since 2013
– Quality Committee

Ruth L. Constantine
Vice President,
Finance & Administration,
Smith College

• Trustee since 2013
– Investment Committee

John H. Davis
Chairman &
Chief Executive Officer
Ventry Industries, LLC

• Trustee since 2012
– Finance Committee

John A. Egelhofer, MD
Partner
Chestnut Medical Associates, Inc.

• Trustee since 2010
– Audit & Compliance Committee

Kole_John Makari_Judson_Grace Maybury_John Mitus_Steven

John E. Kole
President
Merrimack Capital, LLC

• Trustee since 2012
– Audit & Compliance Committee
– Investment Committee

Grace P. Makari-Judson, MD
Chair,
Baystate Health Breast Network
Baystate Regional Cancer Program

• Trustee since 2009
– Quality Committee

John F. Maybury
President,
Maybury Material Handling

• Trustee since 2011
– Finance Committee

Steven M. Mitus
Executive Vice President
& Chief Financial Officer
Balise Motor Sales

• Trustee since 2008
– Audit & Compliance Committee
– Compensation Committee

O_Brien_Jay Paradis_Anne Pura_Robert Putnam_Katherine

John M. O’Brien, III
President,
J. M. O’Brien & Company, PC

• Trustee since 2005
– Audit & Compliance Committee
– Compensation Committee
– Executive Committee
– Governance Committee

Anne M. Paradis
Chief Executive Officer,
MicroTek

• Trustee since 2011
– Audit & Compliance Committee
– Compensation Committee

Robert L. Pura, PhD
President,
Greenfield Community College

• Trustee since 2013
– Quality Committee

Katherine E. Putnam
President,
Package Machinery Company, Inc.

• Trustee since 2002
– Executive Committee
– Governance Committee
– Quality Committee

Rice_Timothy Southworth_David Stechenberg_Barbara Steele_Richard

Timothy S. Rice
Community Volunteer

• Trustee since 2006
– Executive Committee
– Finance Committee

David C. Southworth
President,
Southworth Company

• Trustee since 2008
– Executive Committee
– Quality Committee

Barbara W. Stechenberg, MD
Associate Program Director,
Pediatric Residency Program,
Baystate Medical Center

• Trustee since 2005
– Quality Committee

Richard B. Steele, Jr.
Managing Member,
Longmeadow Capital, LLC

• Trustee since 2006
– Compensation Committee
– Executive Committee
– Governance Committee
– Investment Committee

  McG_Sullivan_Katherine Tolosky_Mark Trietsch_Howard  
 

Katherine McG. Sullivan
Chair,
Viable Solutions, LLC

• Trustee since 2010
– Compensation Committee
– Executive Committee
– Investment Committee

Mark R. Tolosky, JD, FACHE
President &
Chief Executive Officer,
Baystate Health

Howard G. Trietsch, MD
Managing Partner,
Baystate Ob/Gyn Group, Inc.

• Trustee since 2006
– Finance Committee

 
         
  Moriarty_Kevin Rourke_Sara Siege_Scott  
 

Kevin Moriarty, MD
Medical Staff President,
Baystate Medical Center
• Member of BMC Board of Trustees

Sara Rourke, MD
Medical Staff President,
Baystate Franklin Medical Center
• Member of BFMC Board of Trustees

Scott Siege, MD
Medical Staff President,
Baystate Mary Lane Hospital
• Member of BMLH Board of Trustees

 

Facilities Enhancements

BAYSTATE MEDICAL CENTER

HOF_aerialFifteen years in the making, Baystate Medical Center fulfilled a promise to transform health care in a way that enriches the lives of the people in our communities with the completion of a 641,000 square-foot new clinical facility, built with environmentally friendly building techniques that affirm the hospital’s commitment to sustainable health care. The $296 million project features ample natural lighting, a five-floor lightwell, the MassMutual Wing, D’Amour Family Healing Garden, a state-of-the-art heart and vascular center and a new emergency and trauma center.

 

HOF_logoDavis Family Heart & Vascular Center/D’Amour Family Healing Garden
The Davis Family Heart & Vascular Center opened inside the MassMutual Wing in March 2012, providing a new home for much of Baystate Health’s award-winning Heart & Vascular Program. New patient care spaces include six operating and procedure rooms; a 20-room Cardiovascular Assessment, Recovery, Evaluation (CARE) Unit; three floors (96 rooms) of private medical-surgical beds; and 30 heart and vascular critical care and progressive care rooms. The D’Amour Family Healing Garden, which supports spiritual and psychological wellbeing, is located outside the Heart & Vascular Critical Care waiting area. Photo Tour

 

hof_ambulanceEmergency & Trauma Center
At 75,000 square feet, Baystate Medical Center’s new Emergency & Trauma Center is nearly four times the size of the former emergency department, offering more patient privacy and comfort. Located along Springfield Street, the region’s only level 1 Trauma Center features 94 private rooms; an in-house radiology and imaging center for more efficiency; eight specially designed behavioral health rooms; and a separate pediatric area for children and their families, the Sadowsky Family Pediatric Emergency Department. Photo Tour

 

PICU_smBaystate Children’s Hospital Pediatric Intensive Care Unit
Baystate Children’s Hospital completed construction of a new, larger Pediatric Intensive Care Unit (PICU) in 2012, welcoming patients in early January 2013. The unit features seven private rooms, offering increased privacy and comfort for patients and families, including parent sleep space and a more spacious family lounge. More than 80 percent of the PICU renovation, featuring vivid colors, and organic shapes, was funded by philanthropic efforts. Four pediatric intercare beds remain in the former Daly 4A PICU, which will be renovated in the spring of 2013 to a six-bed Pediatric Intermediate Care Unit.

 

Baystate Medical Center Intensive Care and Neuroscience Services
Baystate Medical Center expansion continued in May 2012 with the Intensive Care Unit expanding to include a 16-bed Medical Intensive Care Unit and a 16-bed Surgical Intensive Care Unit, a gain of eight critical care beds. At the same time, a five-bed Neuroscience Observation Room expanded into a nine-bed Neuroscience Intermediate Unit, located in the former Progressive Care Unit on Daly 5B.

 


 

BAYSTATE FRANKLIN MEDICAL CENTER

BFMC_Renovation_lg48 Sanderson Street

Baystate Franklin Medical Center completed renovations at 48 Sanderson Street in 2012 for a new Multi-Specialty Medical Practice – Baystate Heart and Vascular Service, Baystate Physical Medicine and Rehabilitation and Greenfield Neurology. The practice began welcoming patients and referrals in February 2013.

 


 

BAYSTATE MARY LANE HOSPITAL

BMLHOutpatient Cancer Services at Baystate Mary Lane Hospital
The Baystate Regional Cancer Program at Baystate Mary Lane Hospital expanded and relocated its outpatient cancer care and infusion services in November 2012. The peaceful, healing environment provides patients with personalized, responsive quality care, close to home and with ready access to the experts at Springfield’s D’Amour Center for Cancer Care.

 

bmlh_wrBaystate Mary Lane Hospital Renovations
In an effort to address patient needs and patient flow, Baystate Mary Lane Hospital renovated space outside the Gift Shop for a new waiting area for Baystate Mary Lane Hospital Outpatient Specialty Care. To make the area more conducive to patient privacy, the Pharmacy moved from the basement to the Wetherby Wing, and the Emergency Department triage area was updated.

 


 

Baystate Breast & Wellness Center

BBWC
Opened in September 2012, the Baystate Breast & Wellness Center is a new joint venture between Radiology & Imaging (R & I) and Baystate Medical Center. Designed with input from patients and families, the center, located at 100 Wason Avenue in Springfield, provides the best in comfort, care and convenience. Services include digital mammography, bone density testing, women’s ultrasound, and breast biopsies. Baystate’s Comprehensive Breast Center (CBC) at 3400 Main Street, moved into the center in early 2013.

 


 

Baystate Orthopedic Surgery Center

BOSCThe Baystate Orthopedic Surgery Center at 50 Wason Avenue in Springfield opened in April 2012, replacing the Carew Street outpatient surgery center. At 32,000 square feet, the new surgery center is more than triple the size of the 9,700 square foot former location. Staffed by the Baystate Health care team, the surgery center is used exclusively by New England Orthopedic Surgeons (NEOS) for outpatient orthopedic surgery.