Leadership Welcome

A Message from Mark R. Tolosky, JD, FACHE, President & Chief Executive Officer, Baystate Health and Victor Woolridge, Chair, Baystate Health Board of Trustees

MRT_VW_msgBaystate Health has a vision to transform the way we deliver health care, continuously improving quality, affordability and the experience for patients and their families.

Transformation was underfoot at Baystate Health in 2012, characterized by the large-scale innovations of Baystate Medical Center’s new Emergency & Trauma Center and the pursuit of all of our primary care practices to become patient-centered medical homes. The spirit of innovation was thriving, in teams reducing patient re-hospitalizations, to energy sustainability projects saving 2,500 tons of greenhouse gases.

At Baystate Health, every one of us has a role in caring for patients, whether directly or behind the scenes. In fact, through the dedication of physicians, nurses and every employee and volunteer, Baystate Health has built one of the 15 Top Health Systems in the United States, announced by Truven® (formerly Thomson Reuters) in 2012.  We have been recognized by the Joint Commission, Leapfrog, U.S News & World Report and the ANCC as a Magnet organization. We are raising the bar for health care quality and building world class facilities right here in western Massachusetts.

Health New England, our health plan that serves over 130,000 members in the region, has been ranked among the top commercial health plans in the nation for the past five years and has achieved a Medicare Advantage 5 Star Rating for the second year in a row.

So many of the innovations we bring to the health care experience have been inspired by the voices of our community, including patients, advisory board members, donors and our employees. We thank you for being devoted partners who believe in the care we give.

As the region’s largest private employer, Baystate Health provides a livelihood to 10,000 employees and their families, and supports hundreds of area businesses including local farmers. In 2012, our health system finances were on budget with a 2.8% ($46.7 million) operating income that is currently being reinvested in the most urgent needs for clinical services, technology and facilities.  You can learn more in the Financials section of this report.

As a not-for-profit health system, we are passionate about living our charitable mission to improve the health of the people in our communities with quality and compassion. Our commitment to caring for the uninsured and underinsured means we often absorb the cost of that care. In 2012, Baystate Health provided unreimbursed care to our patients at a cost of more than $98 million.

Baystate Health has been committed to the people of western Massachusetts for over 125 years.  Our dedication to serving the communities in our region has always guided our decision making, and it always will.  We have great hope for the future.

 Thank you for your interest in and support of Baystate Health.