By the Numbers

831 combined bed total at Baystate Medical Center, Baystate Franklin Medical Center and Baystate Mary Lane Hospital

43,003 patients admitted for care

143,070 patients sought emergency care

34,444 surgeries were performed in total at all Baystate Health facilities

1.3 million outpatient visits, including home visits, throughout the year

4,644 babies born at Baystate Health: Baystate Medical Center (4,182), Baystate Franklin Medical Center (462)

Up to 115,000 inpatient medication orders per month are reviewed by Baystate Medical Center inpatient pharmacists to ensure patient safety and clinical quality in the medication use process

15 Baystate Medical Practices are NCQA-Certified Patient Centered Medical Homes

128,605 home visits by Baystate Visiting Nurse Association & Hospice nurses

13,482 home visits by Baystate Home Infusion & Respiratory Services respiratory therapists and nurses

2,185 new residents and fellows, medical students, nursing students, allied health students being educated for the future

218 total number of published peer reviewed journal articles, books, and book chapters demonstrating the expertise of our clinicians

4.5 million tests performed by Baystate Reference Laboratories in 29 patient service centers throughout the region

1,107 volunteers and auxiliary members donated 112,602 hours to Baystate Medical Center, Baystate Franklin Medical Center, Baystate Mary Lane Hospital and Baystate Visiting Nurse Association & Hospice

142,471 language interpreter sessions helped patients and families better understand their care; 4,601 pages of documents were translated for providers

10,000th baby delivered by nurse-midwives from Baystate Midwifery & Women’s Health

18,163 patients transported by Baystate Health Ambulance to and from Baystate Health Hospitals

Over 4,400 patients/families were approved for some type of public assistance through the efforts of the financial counselors

Health New England was placed 11th in the nation in the 2012 National Committee for Quality Assurance (NCQA) Annual Ranking of health plans